I set up a router and wireless on Saturday so can now sit anywhere in my flat and access the internet on my new laptop. This is marvellously luxurious. I have to offer thanks and apologies to those support technicians who put up with my brusqueness, rudeness, impatience and ignorance while I snarled at them “why isn’t this thing working - it‘s only three inches away from the computer” or “the mail was working before I tried putting on this router” and “where can I send it back to” while they answered with unfazed politeness. Some of them sounded foreign though one said he was from Glasgow (if I’d heard a Glasgow accent my immediate reaction would have been to be very unprovoking). Sorry, guys - it was my fault, not yours. You tried your best to be nice, and I was nasty back.
I worked as a support technician at one time. You are dealing with stressed out, impatient, angry, frustrated people down a telephone. I swore I’d always be patient and polite to support technicians doing this unpleasant job. I behaved badly and I hope you were rolling your eyes and making rude hand gestures at your colleagues about me.